Valencia Airport
Special assistance for passengers with reduced mobility
Valencia Airport provides a free care and assistance service for passengers with reduced mobility*, in compliance with European Parliament Regulation (EC) No 1107/2006.
This assistance service is available to all passengers with reduced mobility or any type of disability. It can be requested at least 48 hours in advance so that all arrangements for your journey are in place from the moment you arrive at the airport.
* Special needs
If you are looking for information on passengers with other special assistance needs due to pregnancy, injuries, special care requirements, babies and/or children travelling alone, etc., see more information about special passengers at aeropuertosenred.com .
Requesting PRM services
The service is free of charge and may be requested online through this link from the AENA public business entity , or by calling: (+34) 91 321 10 00.
Contact for people with hearing disabilities: Aena has an information and chat support line for passengers with hearing and/or speech disabilities. This service allows disabled users to contact the Information and Telephone Assistance Service from their computer, tablet or smartphone through the following chat link, without needing another person to act as an intermediary. The service operates from 07:00 to 24:00 every day of the year.
People with hearing disabilities .
Remember
- Request this service at least 48 hours in advance.
- The service operates 24 hours a day, every day of the year.
Passengers requesting this service must also notify their airline, agent or tour operator, if applicable, that assistance is required.
Meeting points for passengers with reduced mobility
At Valencia Airport, PRM meeting points are located both inside and outside the terminals and the car park.
- PRM meeting points in Terminal T1 are located at:
- Floor 0, Arrivals kerbside.
- Floor 1, Departures kerbside.
- Floor 1, Departures hall.
Terminal T2 has no PRM meeting points.
Regional Terminal
- The only PRM meeting point in the Regional Terminal is located at:
- Floor 0, Arrivals hall, beside the Metro entrance.
Car parks 
- PRM meeting points in the airport car parks are located at:
- P1 car park, opposite Terminal T1.
- Long-stay car park.
PRM rights and complaints
If you wish to make a suggestion about the service provided, or submit a complaint because you believe the treatment received during this service was not appropriate, or because you were unjustifiably denied access to your flight, see the following page on complaints about services for passengers with reduced mobility (PRM) at aeropuertosenred.com.
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